Thanks so much for placing an order with us! Please find answers to your shipping questions below. Can’t find the answer you’re looking for? Send us a note at firstname.lastname@example.org and we will be in touch. We aim to get back to every ticket within 24hrs, but please be patient if a slight delay due to holiday seasonality.
When will my order be processed?
The majority of orders placed after 2:00 am PST are processed to ship the following business day. However, during peak holiday season (from Thanksgiving to the end of the year), there are situations when processing can take up to 2 business days.
How does express shipping work?
Please remember to add 1 business day for processing. i.e., overnight shipping will take 1 business day for processing, and 1 business day for shipping.
How do I track my order?
Upon shipping, you will be notified by email via email (subject line: ‘Your Order is on Its Way!’) with a tracking number.
How much does shipping cost?
Please refer to the chart below for shipping costs.
How can I edit my shipping address?
If you need to change your shipping address, please email us at email@example.com with your order number and the new shipping address. Please note, this is not guaranteed, but we will do our best to make changes up until 4pm PST. After that time, we will not be able to make edits to your order.
How can I change the shipping speed of my order?
If you need to change your shipping address, please email us at firstname.lastname@example.org with your order number, desired shipping option, and acknowledgement that we will need to charge you the difference in shipping costs. Please note, this is not guaranteed, but we will do our best to make changes up until 4pm PST. After that time, we will not be able to make edits to your order.
What shipping couriers do you use?
We use FedEx, USPS, and sometimes UPS. All orders over $40 will ship FedEx Ground and must be delivered to a physical address. All deliveries to PO boxes will ship with USPS. Generally, orders up to $24.99 ship via USPS Priority.
When will I receive my order?
Within 2-6 business days. Exclusions apply for Alaska and Hawaii.
Do you have any shipping restrictions?
Please note, free shipping on orders of $50 and up does NOT apply to orders shipping outside of the contiguous U.S.
We do not ship outside the contiguous U.S., Alaska, and Hawaii.
Do you Ship to Canada?
Unfortunately not! However, you can find some of our products on Amazon Canada by clicking here: https://amzn.to/2DhuuYk
Feel free to send us a note at email@example.com and we will be in touch!
Regular Shipping Rates
(Up to 7 business days)
|Cart Value||Shipping Rate|
|0 - $7.99||$2.95|
|$8.00 - $14.99||$4.95|
|$15.00 – $49.99||$7.95|
Backtotheroots.com payments are accepted via Paypal and Shopify Payments. Shopify payments card processing service supports any U.S.-issued card and most non-U.S. issued cards with a Payment Network logo, including credit (Visa, Mastercard, American Express, Discover, JCB, Diners Club), debit, pre-paid, or gift cards.