Returns & Replacements
We hope you are enjoying your purchase, but understand that sometimes returns and refunds are necessary. Please refer to the below policies for all products purchased at backtotheroots.com.
My product was damaged or had missing components
If we shipped you the wrong product, or your order arrived damaged we're sorry! We will send a replacement or refund you for your purchase. Please email firstname.lastname@example.org within 30 days of receiving your order for a replacement or refund.
I changed my mind/ordered the wrong product
If you ordered the wrong item, or simply changed your mind we will refund you for your purchase (minus the shipping charges), provided the returned item(s) are received back in their original packaging and in new condition. When your return is received, you will be issued a refund to your credit card. You will be responsible for return shipping costs of non-defective merchandise. Please email us at email@example.com within 30 days of receiving your order and ship returns to:
Guaranteed to Grow Promise
All of our products come with our 100% Guaranteed to grow promise. If your kit does not grow as expected, please email us at firstname.lastname@example.org, and our experienced support team will offer troubleshooting advice, tips and tricks.. If your kit still isn’t growing with the help of our team, Back To The Roots will send a free replacement kit.