Back to the Roots Frequently Asked Questions

Questions on growing your garden? Not sure where to start? No problem! We're here for you. This page has a host of resources to help you get growing! And remember, all of our kits are 100% Guaranteed to Grow, so if you have any questions or issues, just shoot us a note or text us. You can also chat us with live with the "Help" widget on the bottom left of this page. Happy Growing!  
Email: Contact@backtotheroots.com | Call or Text: 510.588.5331
  Mushroom Farm and Mini Farm Frequently Asked Questions                         Plant Food FAQ     

Returns & Replacements

We hope you are enjoying your purchase, but understand that sometimes returns and refunds are necessary. Please refer to the below policies for all products purchased at backtotheroots.com.

My product was damaged or had missing components

If we shipped you the wrong product, or your order arrived damaged we're sorry! We will send a replacement or refund you for your purchase. Please email contact@backtotheroots.com within 30 days of receiving your order for a replacement or refund.

I changed my mind/ordered the wrong product

If you ordered the wrong item, or simply changed your mind we will refund you for your purchase (minus the shipping charges), provided the returned item(s) are received back in their original packaging and in new condition. When your return is received, you will be issued a refund to your credit card. You will be responsible for return shipping costs of non-defective merchandise. Please email us at contact@backtotheroots.com within 30 days of receiving your order and ship returns to: 

Back To The Roots
RETURNS (Your Order #)
66 Franklin Street, Suite 300
Oakland, CA 94607

Guaranteed to Grow Promise

All of our products come with our 100% Guaranteed to grow promise. If your kit does not grow as expected, please email us at contact@backtotheroots.com, and our experienced support team will offer troubleshooting advice, tips and tricks.. If your kit still isn’t growing with the help of our team, Back To The Roots will send a free replacement kit.