Frequently Asked Questions

This is the spot for any questions you have, video tutorials, and growing tips! Remember, all of our kits are 100% guaranteed to grow. Take a look at our FAQs below and if you can't find the answer to your question, send us a note! We'll get you growing or ship you a replacement free of charge. 
      
garden in a jar faq  Self Watering Planter Frequently Asked Questions  microgreens grow kit faq  
Stoneground Flakes  Self Watering Garden Pot
 
Can't find the answer to your question? Submit a ticket below and we'll be in touch to help you out.

Returns & Replacements

We hope you are enjoying your purchase, but understand that sometimes returns and refunds are necessary. Please refer to the below policies for all products purchased at backtotheroots.com.

My product was damaged or had missing components

If we shipped you the wrong product, or your order arrived damaged we're sorry! We will send a replacement or refund you for your purchase. Please email contact@backtotheroots.com within 30 days of receiving your order for a replacement or refund.

I changed my mind/ordered the wrong product

If you ordered the wrong item, or simply changed your mind we will refund you for your purchase (minus the shipping charges), provided the returned item(s) are received back in their original packaging and in new condition. When your return is received, you will be issued a refund to your credit card. You will be responsible for return shipping costs of non-defective merchandise. Please email us at contact@backtotheroots.com within 30 days of receiving your order and ship returns to: 

Back To The Roots
RETURNS (Your Order #)
100 Webster Street, Suite 200
Oakland, CA 94607 

Guaranteed to Grow Promise

All of our products come with our 100% Guaranteed to grow promise. If your kit does not grow as expected, please email us at contact@backtotheroots.com, and our experienced support team will offer troubleshooting advice, tips and tricks.. If your kit still isn’t growing with the help of our team, Back To The Roots will send a free replacement kit.