Shipping Information

Thank you for considering a purchase with Back to the Roots! Regular shipping rates are calculated based on cart value, and expedited shipping rates are calculated by total order weight and order destination. Generally, orders up to $24.99 ship via USPS Priority. Orders $25 and up generally ship via FedEx Ground. Any orders placed after 5:30 am PST will ship the following day.

** Please note, free shipping on orders of $35 and up does NOT apply to orders shipping outside of the contiguous U.S. ** 

Please see rates below and feel free to reach out to contact@backtotheroots.com with any questions!

Regular Shipping Rates

(Up to 7 business days)



For more details on transit times check out the transit maps on USPS.com and FedEx.com. Use 60432 as your starting point.
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We currently only ship within the continental U.S., Alaska, and Hawaii. Please contact our partners around the world for international shipping.

Canada - Amazon.ca

Australia & New Zealand - fluidgrowers.com.au

 

Returns & Replacements

We hope you are enjoying your purchase, but understand that sometimes returns and refunds are necessary. Please refer to the below policies for all products purchased at backtotheroots.com.

My product was damaged or had missing components

If we shipped you the wrong product, or your order arrived damaged we're sorry! We will send a replacement or refund you for your purchase. Please email contact@backtotheroots.com within 30 days of receiving your order for a replacement or refund.

I changed my mind/ordered the wrong product

If you ordered the wrong item, or simply changed your mind we will refund you for your purchase (minus the shipping charges), provided the returned item(s) are received back in their original packaging and in new condition. When your return is received, you will be issued a refund to your credit card. You will be responsible for return shipping costs of non-defective merchandise. Please email us at contact@backtotheroots.com within 30 days of receiving your order and ship returns to: 

Back To The Roots
RETURNS (Your Order #)
100 Webster Street, Suite 200
Oakland, CA 94607 

Guaranteed to Grow Promise

All of our products come with our 100% Guaranteed to grow promise. If your kit does not grow as expected, please email us at contact@backtotheroots.com, and our experienced support team will offer troubleshooting advice, tips and tricks.. If your kit still isn’t growing with the help of our team, Back To The Roots will send a free replacement kit.