Terms & Conditions - Back to the Roots - Official Site®

Terms & Conditions

Welcome to Back to the Roots, Inc. Please read the following Terms and Conditions of Use carefully before using this website. All users of this site agree that access to and use of this site are subject to the following terms and conditions and privacy policy and other applicable law. If you do not agree to these terms and conditions, please do not use this site.

Back to the Roots will not sell, rent, lease, share, or transfer the personal information we collect.

Please also visit our Privacy Policy section establishing the use, disclaimers, and limitations of liability governing the use of our website.

 

Shipping Terms

Your package will be shipped FedEx, UPS, or USPS and will arrive within 2-6 business days.

 

Payments

Backtotheroots.com payments are accepted via Paypal and Shopify Payments. Shopify payments card processing service supports any U.S.-issued card and most non-U.S. issued cards with a Payment Network logo, including credit (Visa, Mastercard, American Express, Discover, JCB, Diners Club), debit, pre-paid, or gift cards.

 

Return Policy

All Products Purchased on backtotheroots.com

We hope you enjoy all products purchased at backtotheroots.com, but understand that sometimes returns and refunds are necessary. If we shipped you the wrong product, or your order arrived damaged we're sorry! We will send a replacement or refund you for your purchase. Please email within 15 days of receiving your order for a replacement or refund.

If you ordered the wrong item, or simply changed your mind we will refund you for your purchase (minus the shipping charges), provided the returned item(s) are received back in their original packaging and in new condition. When your return is received, you will be issued a refund to your credit card. You will be responsible for return shipping costs of non-defective merchandise.

Please contact our Community Happyness Team at contact@backtotheroots.com for customer support and ship returns to:

Back To The Roots

RETURNS (Your Order #)

424 2nd Street

Oakland, CA 94607

 

Water Garden Returns and Refunds

The Back To The Roots Water Garden may be returned for a refund or exchange within 90 days of the order date. (The order date can be found on your order notification provided to you via email). The Water Garden must be returned in like-new, resalable condition. If used but undamaged, your refund is subject to a 20% restocking fee. Shipping costs are non-refundable. The customer is responsible for return shipping costs of non-defective merchandise.

Please contact our Community Happyness Team at contact@backtotheroots.com for customer support and ship returns to:

Back To The Roots

RETURNS (Your Order #)

424 2nd Street

Oakland, CA 94607

Mushroom Farm Returns and Refunds

We 100% guarantee that our Back To The Roots Mushroom Farm will produce two harvests per kit. If your mushroom kit does not grow as expected, contact customer support at contact@backtotheroots.com. Our experienced support team will offer troubleshooting advice to help grow your Mushroom Farm. If your Mushroom Farm does not produce with the aid of our customer support, Back To The Roots will send a free replacement Mushroom Farm. We will replace any defective, old, or stubborn mushroom kits with a brand new one.

 

Garden-in-a-Can Returns and Refunds

The Garden-in-a-Can is 100% guaranteed to grow. If you need support with plant growth, please contact our customer support team for advice, tips, and tricks. If your cans are damaged or missing seeds, please contact us for a free replacement. You may email customer support at contact@backto theroots.com

Organic Stoneground Flakes

Packaged food purchased from Backtotheroots.com may be returned for an exchange or full refund (less shipping charges) if unopened and in new condition. Please contact our customer support at contact@backtoterhtoots.com

Copyright 

The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of Back to the Roots. The collective work includes works that are licensed to Back to the Roots. Copyright 2013, Back to the Roots ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Back to the Roots or purchasing Back to the Roots products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with Back to the Roots or to purchase Back to the Roots products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by Back to the Roots. You further agree not to change or delete any proprietary notices from materials downloaded from the site.

Trademarks 
All trademarks, service marks and trade names of Back to the Roots used in the site are trademarks or registered trademarks of Back to the Roots other than Pour It Forward®, which is a U.S. registered trademark owned by Vinternational Imports, Ltd. and is used with permission.

Warranty Disclaimer 
This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, Back to the Roots disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. Back to the Roots does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. Back to the Roots does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.

Limitation of Liability 
Back to the Roots shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Back to the Roots has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Typographical Errors 
In the event that a Back to the Roots product is mistakenly listed at an incorrect price, Back to the Roots reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Back to the Roots reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Back to the Roots shall issue a credit to your credit card account in the amount of the incorrect price.

Term Termination 
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by Back to the Roots without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.

Notice 
Back to the Roots may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to Back to the Roots.

Miscellaneous 
Your use of this site shall be governed in all respects by the laws of the state of California, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of Back to the Roots products) shall be in the state or federal courts located in Los Angeles County, California. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of Back to the Roots products) must be commenced within one (1) year after the claim or cause of action arises. Back to the Roots's failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. Back to the Roots may assign its rights and duties under this Agreement to any party at any time without notice to you.

Use of Site 
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a Back to the Roots or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.

Participation Disclaimer 
Back to the Roots does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, Back to the Roots is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, Back to the Roots reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to Back to the Roots in its sole discretion.

Indemnification 
You agree to indemnify, defend, and hold harmless Back to the Roots, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.

Third-Party Links 
In an attempt to provide increased value to our visitors, Back to the Roots may link to sites operated by third parties. However, even if the third party is affiliated with Back to the Roots, Back to the Roots has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Back to the Roots. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, Back to the Roots seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).

Privacy Policy

At Back to the Roots we take our community's interests and privacy seriously. Please take the time to read the following document carefully to understand what kind of information we use to helps us how our community engages this website

What information do we collect?

  • We collect information from you when you register on the site, place an order, enter a contest or sweepstakes, respond to a survey or communication such as e-mail, or participate in another site feature.
  • When ordering or registering, we may ask you for your name, e-mail address, mailing address, phone number, credit card information or other information. You may, however, visit our site anonymously.
  • We also collect information about gift recipients so that we can fulfill the gift purchase. The information we collect about gift recipients is not used for marketing purposes.
  • Like many websites, we use "cookies" to enhance your experience and gather information about visitors and visits to our websites. Please refer to the "Do we use 'cookies'?" section below for information about cookies and how we use them.

How do we use your information? 
We may use the information we collect from you when you register, purchase products, enter a contest or promotion, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

  • To personalize your site experience and to allow us to deliver the type of content and product offerings in which you are most interested.
  • To allow us to better service you in responding to your customer service requests.
  • To quickly process your transactions.
  • To administer a contest, promotion, survey or other site feature.
  • If you have opted-in to receive our e-mail newsletter, we may send you periodic e-mails. If you would no longer like to receive promotional e-mail from us, please refer to the "How can you opt-out, remove or modify information you have provided to us?" section below. If you have not opted-in to receive e-mail newsletters, you will not receive these e-mails. Visitors who register or participate in other site features such as marketing programs and 'members-only' content will be given a choice whether they would like to be on our e-mail list and receive e-mail communications from us.

How do we protect visitor information? 
We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above.

Do we use "cookies"? 
Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. 

We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business. 

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Netscape Navigator or Internet Explorer) settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies. If you turn cookies off, you won't have access to many features that make your site experience more efficient and some of our services will not function properly. However, you can still place orders over the telephone by contacting customer service.

Do we disclose the information we collect to outside parties? 
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice, except as described below. The term "outside parties" does not include Back to the Roots. It also does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety. 

However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

How can you opt-out, remove or modify information you have provided to us? 
To modify your e-mail subscriptions, please let us know by modifying your preferences in the "My Account" section. Please note that due to email production schedules you may receive any emails already in production. 

To delete all of your online account information from our database, sign into the "My Account" section of our site and remove your shipping addresses, billing addresses & payment information. Please note that we may maintain information about an individual sales transaction in order to service that transaction and for record keeping.

Third party links 
In an attempt to provide you with increased value, we may include third party links on our site. These linked sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these linked sites (including if a specific link does not work).

Changes to our policy 
If we decide to change our privacy policy, we will post those changes on this page. Policy changes will apply only to information collected after the date of the change. This policy was last modified on November 1, 2015.

Questions and feedback 
We welcome your questions, comments, and concerns about privacy. Please send us any and all feedback pertaining to privacy, or any other issue.

Online Policy Only 
This online privacy policy applies only to information collected through our website and not to information collected offline.

Terms and Conditions 
Please also visit the Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website.

Your consent 
By using our site, you consent to our privacy policy.